International Customer Support Specialist

Channel - Support on Demand · Chennai, Tamil Nadu

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International Customer Support Specialist - Voice Chennai, India

Job description

We are looking for an International Customer support executive who will be responsible for solving customer problems and helping Partners achieve their goals through Vendasta’s platform, products, and services. Support Specialists communicate with Partners through inbound calls, chats, emails, and meetings to assist with product training, best practices, product updates, troubleshooting, and more. Reporting to a Support Team Lead, you will join a world-class support team that drives success with the platform through exceptional customer service.

This role will have rotational week offs and night shift 7.30 PM to 4.30 AM IST to support Canadian business hours and will be an in-office role. Cab service will be provided.

The impact you’ll have

• Answer inbound calls, emails, and chats to support Partners and help them achieve their business objectives through Vendasta’s platform, products, and services
• Provide exceptional customer service and training to Vendasta’s Partners
• Utilize ticketing systems, such as Zendesk, to manage interactions with customers
• Be diligent in finding answers and keeping clients updated on bugs and other inquiries
• Be the expert in Vendasta’s offerings—providing information, strategies, uses, and more to Partners
• Maintain product knowledge and awareness of developments to brief Partners about releases and updates as necessary

This role will have rotational week offs and night shift 7.30 PM to 4.30 AM IST to support Canadian business hours and will be an in-office role. Cab service will be provided.

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